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August 09 2012


January 11 2010


Followbase - Customer service & support via Twitter

Help your customers - by providing a real-time Twitter based customer service & support forum. Answer questions, gather ideas, solve problems and stay connected. Customization - customize your Followbase forum to give it your own look & feel, upload your company brand logo and select the customer service topics. Moderation - move tweets around from topic to topic, bury irelevant tweets or blacklist spammers and bots. Add employees - as support reps to your company team. Employee identification - all employee tweets are marked "team" and replies are highlighted. Threaded replies - quick and easy to find replies and to see which tweets were answered.
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